FAQ – Groupscrubs.com

FAQ

Q: How do I request a free catalog?

A: For qualified accounts, will be happy to send you catalogs from Cherokee, Dickies, Landau, Barco (including Grey's Anatomy), WonderWink, and Urbane, along with price sheets and order forms if requested. Please call us at 937.848.6307 or e-mail us at CustomerService@GroupScrubs.com to inform us of your interest and address so we can mail the requested catalogs to you.

 

Q: How do I sign up to receive promotional e-mails?

A: You can sign up to receive promotional e-mails by subscribing on any page on our website. You will see a box on the bottom right-hand side of the screen that says “Newsletter” and you will be asked to enter your e-mail address.

 

Q: I no longer wish to receive promotional e-mails. How do I remove my e-mail address from the mailing list?

A: At the bottom of every promotional e-mail you can find a link that says “unsubscribe”. If you follow the link, your e-mail address will be removed from the mailing list.

 

Q: What is the difference between confirmation e-mails and promotional e-mails?

A: A confirmation e-mail will be sent to you after you place an order on our website. A promotional e-mail may be sent to you at an ad hoc basis to inform you of special sales and/or new products.

 

Q: If I enter my e-mail address, will I automatically receive promotional e-mails?

A: Yes, if you enter your e-mail address, you will automatically receive promotional e-mails.

 

Q: Why should I fill in accurate information on my account page?

A: You should fill in accurate information on your account page to ensure you receive order confirmation, order updates, and tracking information e-mails. If you choose to create an account rather than check out as a guest, you can quickly log in with your e-mail address and password and all necessary information will the automatically pop up.  You will also be able to save multiple shipping addresses, access your order history and save items to your wish list.

 

Q: How do I update my account page?

A: If you want to update your account page, log in using your e-mail address and password. Once you log on, you can edit your information. You will find the Sign In  link at the top of every page.

 

Q: How do I update my e-mail address?

A: You can update your e-mail address by logging into your account using your e-mail address and password. Once you log on, you can change your e-mail address.

 

Q: Will you sell, rent or exchange my e-mail?

A: No, we will never sell, rent or exchange your e-mail.       

 

Q: What do I do if I forget my password?

A: When prompted to enter your password when logging in or checking out, just click on the link below the box that says, “Forgot your password?”. You will be asked to enter your e-mail address, which ultimately is a request for a new password.

 

Q: If I unsubscribe from the promotional e-mails, will I also be unsubscribed from the confirmation e-mails?

A: No, if you unsubscribe from the promotional e-mails, you will not be unsubscribed from the confirmation e-mails.

 

Q: How do I unsubscribe from the confirmation e-mail list?

A: Unfortunately, you cannot unsubscribe from the confirmation e-mail list. You will only receive a confirmation e-mail after you have made a purchase on our website.

 

Q: I have a question about a product. Who should I call for assistance?

A: You may reach us via e-mail at CustomerService@GroupScrubs.com, or by calling 937-848-6307 to have your questions answered. If a representative is unavailable, please leave a message and someone will return your call.

 

Q: How do I place an international order?

A: Unfortunately, we do not place international orders. We apologize for the inconvenience this may cause you.

 

Q: Do I have to pay sales tax?

A: If you live in Arizona, Arkansas, California, or Texas, you have to pay sales tax unless you are tax exempt and have a valid tax exemption ID. The cost of sales tax varies per location. If you are interested in seeing how much your sales tax will be, please use our shipping/tax estimator.

 

Q: How much is shipping?

A: You can estimate your shipping and tax total before you check out. To do so, you will need to enter your state and zip code and choose a method of shipping. If your order exceeds $129 before tax, shipping will be free.

 

Q: What shipping methods are available?

A: USPS, UPS and FedEx are the available shipping methods. We will ship your order in the best and most affordable way to ensure your product arrives promptly and undamaged.

 

Q: How do I track my order?

A: You can track your order by logging into your account using your e-mail and password. Once you log in, you will be able to both track and see the status of your order.

 

Q: When will my order arrive?

A: Assuming you have not paid for expedited shipping, your order should arrive within 5 – 10 business days, or sooner.

 

Q: Can I ship to a PO Box?

A: Yes, you can ship to a PO box. To do so, please enter “PO Box _____” in the second address line when you check out.

 

Q: How do I check the status of my order?

A: In order to check the status of your order, please go to our homepage and login to your account. You may also use the information provided to you in your confirmation e-mail to do so.

 

Q: How can I contact you if I have a question about my order?

A: You may reach us by e-mail at CustomerService@GroupScrubs.com, by phone at 937-848-6307. If a representative is unavailable, please leave a message and someone will return your call.

 

Q: What happens if some or all of my items are backordered?

A: You will be notified via e-mail if some or all of your items are backordered. You will be asked to choose whether or not you wish to wait for your backordered items or cancel the item from the order or cancel the order entirely.

 

Q: An item I ordered is backordered and I do not want to wait for it. How can I cancel it?

A: You will be notified via e-mail if some or all of your items are backordered. If you choose to not wait for the item, please respond to the e-mail saying you wish to cancel the item from the order or you wish to cancel the order entirely.

 

Q: Can I cancel my order?

A: Yes, you may cancel your order. However, if your order has already been processed and/or shipped, you will be subject to a restocking fee. Please see our return/exchange policy.

 

Q: How do I return an item to GroupScrubs.com?

A: Please view our return/exchange policy.

 

Q:How do I exchange an item?

A: Please view our return/exchange policy.

 

Q: I lost my packing slip. What information do you need for a return/exchange?

A: If you lost your packing slip and are trying to return and/or exchange an item, please include the following information: full name and address, the color, size and style number of the item you are returning and/or the item you are wishing to exchange it for. Please view our return/exchange policy for more detailed information about this.

 

Q: Will I get a full refund for my return?

A: Please view our return/exchange policy.

 

Q: How long does it take to get my refund?

A: Please view our return/exchange policy.

 

Q: What guarantee do you offer on your products?

A: We want you to be pleased with your purchase! If you are not, please view our return/exchange policy.

 

Q: What do I do if I was shipped the wrong item(s)?

A: If you were shipped the wrong item(s), please contact customer service via e-mail at CustomerService@GroupScrubs.com or via telephone at 937.848.6307, and a representative will be happy to assist you. If a representative is unavailable, please leave a message and someone will return your call.

 

Q: Do you offer embroidery?

A: Yes, we offer embroidery. If you are interested in getting an item/items embroidered, you may contact us via e-mail at CustomerService@GroupScrubs.com, or via phone at 937.848.6307 to speak with a representative.

 

Q: What if I do not know my size?

A: Please view our size charts under the tab “Product Size Charts” at the bottom of any page to decrease the likelihood of exchanging your items for a different size.

 

Q: Do you offer Tall, Petite, and Plus sizes?

A: Yes, we offer Tall, Petite and Plus sizes if the product itself is made in that size.

 

Q: Is shopping online at GroupScrubs.com safe?

A: Shopping online at GroupScrubs.com is very safe! We are a secure website, proven by the “s” in https in our web address. We are also PCI compliant. Please see our Privacy Policy.

 

Q: Can I order online without a credit card?

A: Instead of paying with a credit card, you can pay via PayPal.

 

Q: How can I place my order?

A: You can mail, phone-in or e-mail your order to us at any time. We offer four easy ways to shop with us:

   By Phone: Call us with your order. In most cases, we can instantly check inventory and take your payment directly over the phone. 937.848.6307.

   By Internet:  Order directly from this website.  Select a category on the top and start shopping.

   By Catalog:  For qualified accounts, will be happy to send you catalogs from Cherokee, Dickies, Landau, Barco (including Grey's Anatomy), WonderWink, and Urbane, along with price sheets and order forms that can be mailed or e-mailed.

   By e-mail:  If you already know what you need but don't have time to break it down into an order, send it to us in an email and we'll take care of the rest for you. 

 

Q: How do I use a GroupScrubs.com promotional/coupon code?

A: Enter the promotional/coupon code during the checkout process when prompted.

 

Q: Do you have any retail stores, and where are they?

A: No, we do not have a retail store. We are an entirely web-based company.